About Your Nails
Do Gel products damage your nails?
Our Gel Polishes are low-tox so ultra gentle on the nail. Gel Polish must always be removed professionally to not damage your nail.
Do you remove SNS and Acrylic?
As a low-tox nail and beauty salon, we focus on offering healthier, natural alternatives. This means we don’t apply or remove SNS or acrylic, as they don’t align with our commitment to gentle, holistic, low tox care. We’re here to help you explore other options that nurture your nails.
What is the difference between BIAB and Gel polish?
BIAB (Builder in a Bottle) is a soft gel designed to be layered on your natural nail, providing extra thickness and durability compared to regular gel polish. It’s an ideal choice if you’re looking to grow out weak nails, as it offers more support and strength. BIAB typically lasts 3-4 weeks, though we recommend getting a refill about every 2-3 weeks to keep your nails looking their best.
Gel Polish is applied in a thinner layer and can last up to 2 weeks with proper care.
Both options are wonderful, depending on your needs—whether you’re after lasting strength or a quick, glowing finish.
How long does a BIAB infill take?
For short /medium nails we allow up to 75 minutes and for longer nails up to 90 minutes!
How often should I use cuticle oil?
To prolong your manicure and for optimal nail health we recommend using cuticle oil as a morning and night ritual.
How do I book for nail art?
Nail art can be booked via our website and is priced on complexity so for an accurate quote please send us a photo at bookings@polishedbyronbay.com of what you are wanting prior to booking so we can book sufficient time for you.
What are the differences between the Quick, Classic and Luxe Pedicures?
Our Quick Pedi is a dry pedi includes nail work and polish, so no soak, scrub or massage is included.
Our Classic Pedi is our most popular pedicure and includes a soak, exfoliation, massage, nail work, cuticle and your choice of polish.
Our Luxe Pedi includes all the inclusions of the classic pedi but with the addition of a hydrating masque where your feet are wrapped in hot towels and an extended foot massage.
Is Gel Polish removed with an e- file (electric hand file or drill) and does it damage your nails?
All our nail technicians are expertly trained to remove Gel Polish and BIAB from your natural nails using the e-file without causing damage to your nails.
How long does Gel Polish Last?
Gel Polish generally lasts around 10-14 days, depending on how well you care for your nails. Treating them gently can make a big difference! For the best results, try to avoid using your nails to open boxes or cans, wear gloves while cleaning or washing up, and limit exposure to water when possible. With a little extra care, your gel polish will stay looking beautiful for longer
What is the difference between Dazzle Dry and Regular Nail Polish?
Dazzle Dry is a quick dry nail polish that dries hard within 5 minutes unlike Classic Nail Polish that can take 12 -24 hours to fully dry.
Dazzle Dry also last longer than Classic Nail Polish and can be removed with acetone.
About Your Appointment
What if you are late for your appointment?
We understand that sometimes life gets in the way! If you’re running late, we kindly ask that you give us a quick call to let us know. We’ll hold your booking for up to 10 minutes after your scheduled time. After that, if we haven’t heard from you, the appointment may need to be passed onto someone from our waitlist, and the deposit will be forfeited as a cancellation fee.
Please note that if you arrive within those 10 minutes, we may need to adjust your service to fit the remaining time. For example, if you’re booked for a Signature Pedi and arrive a little late, we may offer a Quick Pedi instead to ensure we finish on time. In this case, the original treatment cost still applies.
To help you keep track, we’ll send a friendly reminder text two hours before your appointment. Thank you for understanding, and we look forward to pampering you soon.
Can i book two or more people at the same time?
Yes! For bookings of two or more people please call 0416395268 or email us on bookings@polishedbyronbay.com
How can I cancel my appointment?
You can cancel your appointment via the link in your confirmation email or by calling on 0416 395 368 or email us at bookings@polishedbyronbay.com
Please note any cancellations within 24 hours of appointment time will incur a 50% fee.
Will I receive a refund after cancelling my appointment?
If you are outside the 24-hour cancellation period then your deposit will be refunded.
Do you require a deposit for booking?
Yes, we require a 50% deposit to secure your booking.
Can I transfer my booking to a friend if I can’t make it?
Yes, please email us at bookings@polishedbyronbay.com or text through the name change to 0416 395 368.
Do you charge a surcharge?
Yes, 10% on Saturdays only.
Feedback
Your experience matters to us, and we’re always striving to improve. If you have any feedback about our services—whether it’s something you loved or an area where we could do better—we’re all ears! Please feel free to reach out to us at bookings@polishedbyronbay.com.
About Our Products
What makes our products cruelty-free & vegan?
We’re proud to say that all our products are 100% cruelty-free and vegan, meaning they’re never tested on animals. You can feel good knowing that your beauty choices are kind to animals and the planet!
Can you purchase products in salon?
Yes! Our front-of-house staff and technicians can help you select products that are customised to you. Visit our products page for a list of products available.