Our Story

Terms & Conditions

Booking Policy

We require a 50% deposit to confirm your booking. You are free to cancel or change your appointment up to 24 hours before with no charge. Cancellations or changes with less than 24 hours notice and no shows incur a 50% fee.

To cancel or reschedule, please call or text 0416 395 368, or email hello@polishedbyronbay.com.

To make the most of your appointment with us, we recommend arriving 5 mins before your appointment. Our salon is busy and often booked backed to back, and we want to give you the best experience possible.

Just a friendly heads up: if you arrive more than 10 minutes late to your appointment, we may need to reduce your treatment time or reschedule. In that case, the total cost of the treatment will be forfeited, and you’ll need to pay a deposit for a new booking.

Group Bookings

No changes or cancellations within 48 hours of group appointments with full payment required 24 hours prior to arrival.

Saturday Surcharge

All weekend bookings incur a 10% surcharge.

Gel & BIAB Policy

If you have a question or concern about your nail treatment we encourage you to contact us immediately to discuss. If you experience any lifting or chipping following your nail service, please notify us within 72 hours of your appointment by texting a photo to 0416 395 368. We are happy to offer complimentary fixes within this time frame. After 72 hours, we are unable to provide any complimentary repairs or adjustments.

Gift Vouchers

All gift vouchers are non-refundable and are valid for 3 years from date of purchase. Vouchers are sold as a dollar value not for a treatment itself. If you’re wanting to use a voucher – To redeem your voucher, please present your voucher code in salon or at the time of booking.

Re-New Rewards

Clients can earn 1 point per dollar spent on services. Reward points are valid for 12 months before they expire and can only be redeemed on full priced services not products. You can access your rewards balance in your booking confirmation emails.

Thank you for agreeing to these terms and conditions to ensure your Polished Byron Bay experience is a memorable one.

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