Core Membership T&C’s

1. Membership Term

Core Membership has a minimum contract length of 3 months.
After the initial term, the membership continues on a rolling basis unless cancelled in line with the Cancellation Policy below.
Founders tier pricing of $29/week is fixed for the first 12 months from your join date, after which your membership moves to the standard weekly rate.

Members may not cancel during the first 3 months (the minimum term).
After this period, you may cancel at any time, with 1 month’s written notice, through the same method used to join (online, in-salon, or by phone).
The cancellation process will be simple and straightforward, without unnecessary steps.
No refunds will be issued for payments already made, except as required by the Australian Consumer Law (ACL).
Any unused credit at the time of cancellation may be applied to retail purchases.

If you sign up online, by phone or in salon, you have 14 days from your sign-up date to cancel for a full refund, provided no membership benefits have been used.
To exercise this right, contact Polished Byron Bay in writing within the 14-day cooling-off period.

Membership fees are charged automatically on a weekly basis to the card held on file.
You must ensure your payment information remains current.
If a payment fails, your membership may be suspended until the issue is resolved.

Your weekly fee accrues as credit on your account, to be used towards any treatment (not retail or vouchers).
Credit is not valid for retail purchases or gift vouchers, except where you are cancelling your membership and have unused credit remaining.
Expired or unused credit cannot be redeemed for cash, nor transferred to another person.

All appointments are subject to availability.
Members must provide at least 24 hours’ notice to cancel or reschedule an appointment.
Failure to do so may result in forfeited credit or a no-show fee in line with standard salon policy (100% of the scheduled service cost).

Members may request to pause their membership for a minimum of 1 month and a maximum of 2 months in any 12-month period.
Requests must be made in writing with 7 days notice.
Membership benefits cannot be used while frozen, and the minimum term is extended by the length of the pause.

Polished Byron Bay may update these terms or pricing with at least 30 days’ written or electronic notice.
If you do not agree to the changes, you may cancel your membership prior to the effective date.

Membership benefits (including LED access, retail and facial discounts, and complimentary treatments) are personal to the member and non-transferable.
Complimentary treatments tied to specific months of membership must be redeemed within 6 months and not be banked or backdated if missed.
The 10% discount on retail and facials are not available with another promotional offer
The Birthday Treat – lash tint or brow wax must be redeemed within the birthday month

Memberships are non-transferable and for individual use only.
By joining, you agree to abide by salon policies and these terms.
These terms do not affect your statutory rights under the Australian Consumer Law.
This agreement is governed by the laws of New South Wales.

One complimentary lash tint or brow wax during your birthday month, no minimum tenure required
Must be booked directly with Polished, not available online
Must be redeemed within your birthday month; cannot be backdated or carried over
Non-transferable and cannot be exchanged for cash or credit
Standard 24 hours’ cancellation notice applies; no-show or late cancellation forfeits the treat for that year
If your birthday falls during a paused or suspended membership, the treat is forfeited for that year.